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Patient intention to revisit is a key indicator for assessing the success of hospital healthcare services. The large number of Social Security Agency (BPJS) participants compels hospitals to continuously improve service quality and build patient trus...
Fakultas Kesmas, S2-Ilmu Kesehatan Masyarakat, INSTITUT KESEHATAN DELI HUSADA
Community health centers, as primary healthcare facilities, are required to ensure patient satisfaction as a primary indicator of service quality. At Patumbak Community Health Center, an initial survey indicated a 30% patient dissatisfaction rate, wi...
Fakultas Kesmas, S2-Ilmu Kesehatan Masyarakat, Institut Kesehatan Deli Husada
The Emergency Department (ED) plays a critical role in hospital services by providing rapid, accurate, and efficient care for patients with emergency conditions. The quality of triage implementation, service response time, and overcrowding conditions...
Fakultas Kesmas, S2-Ilmu Kesehatan Masyarakat, INSTITUT KESEHATAN DELI HUSADA DELI TUA
Patient revisit is an important indicator of healthcare service success, including at primary care facilities such as clinics. This study aims to analyze the influence of service quality on patients' revisit intention at Klinik Pratama Sehat Husada D...
Fakultas Kesmas, S2-Ilmu Kesehatan Masyarakat, INSTITUT KESEHATAN DELI HUSADA
The use of the Hospital Management Information System (HMIS) is an effort to improve the effectiveness and efficiency of health services. The successful use of HMIS is influenced by various factors, including the work environment and the workload of ...
Fakultas Kesmas, D4-Manajemen Informasi Kesehatan, INSTITUT KESEHATAN DELI HUSADA DELI TUA
The implementation of Electronic Medical Records (EMR) is part of the digital transformation of healthcare services aimed at improving the quality, efficiency, and security of patient data. The success of EMR utilization is influenced by various fact...
Fakultas Kesmas, D4-Manajemen Informasi Kesehatan, INSTITUT KESEHATAN DELI HUSADA DELI TUA
Electronic Medical Record (EMR) implementation aims to enhance service quality, yet success hinges on user compliance. This study aimed to analyze the relationship between perceived system usefulness, ease of use, and EMR documentation compliance amo...
Fakultas Kesmas, D4-Manajemen Informasi Kesehatan, INSTITUT KESEHATAN DELI HUSADA
The conformity of hospital service costs with Indonesia Case Base Group (INA-CBG’s) rates is one of the important aspects in managing health service financing. Cost mismatches can affect the efficiency of services and the financial condition of the...
Fakultas Kesmas, D4-Manajemen Informasi Kesehatan, INSTITUT DELI HUSADA
The Social Health Insurance Administration Body (SHIAB) claim pending is a major problem faced by hospitals in the Indonesian Case Based Groups (INA-CBGs) payment system. Haji Medan General Hospital recorded an average claim pending rate of 8.76% in ...
Fakultas Kesmas, D4-Manajemen Informasi Kesehatan, INSTITUT KESEHATAN DELI HUSADA
The development of information technology in healthcare has encouraged Social Guarantee Health Administration (in Indonesia BPJS) to provide the Mobile National Health Insurance (in Indonesia Mobile JKN) application to facilitate participants in acce...
Fakultas Kesmas, S1 Kesehatan Masyarakat, INSTITUT KESEHATAN DELI HUSADA
Administrative service is the patient's initial contact at the hospital, playing a crucial role in shaping the patient's initial experience and perception of the hospital's quality. However, at Sapta Medika Indrapura Hospital, complaints were sti...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
ABSTRAK Waktu tunggu pasien merupakan salah satu indikator mutu pelayanan rumah sakit yang berpengaruh terhadap kepuasan pasien. Sistem pelayanan proses registrasi yang kurang optimal dapat menyebabkan keterlambatan pelayanan sehingga meningkatkan w...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
The quality of healthcare services is a strategic issue receiving serious global attention. One mechanism to support service quality improvement in hospitals is the internal quality audit. An internal quality audit is a systematic evaluation process ...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
Hospital service performance is a key indicator in assessing the success of healthcare service delivery. This study is aimed to determine the influence of administrative staff workload on service performance at Sembiring General Hospital, specificall...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
Medical equipment logistics procurement is one of the essential components in supporting the continuity and effectiveness of healthcare services in the specialized units (Operating room, Intensive care unit, Neonatus Intensive care unit). The availab...
S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA DELI TUA