Informasi ringkas dokumen repository.
| Advisor(s) | Sitorus, Friska Ernita | |
| Author(s) | safrila, Eka | |
| Issued Date | 2026 | |
| Abstract | The quality of healthcare services is a strategic issue receiving serious global attention. One mechanism to support service quality improvement in hospitals is the internal quality audit. An internal quality audit is a systematic evaluation process conducted by internal organizational parties to assess the alignment of service delivery with established standards and to identify areas requiring improvement. This study is aimed to determine the relationship between internal quality audits and the continuous improvement of service quality at Sembiring Deli Tua General Hospital. I was a quantitative study employing an analytical survey method and cross-sectional approach. The study population consisted of 214 healthcare and non-healthcare personnel, with a sample of 139 respondents determined using Slovin's formula and selected via purposive sampling. Data were collected using a Likert-scale questionnaire and analysis was conducted using univariate and bivariate methods, specifically the Chi-Square test at a 95% significance level (α = 0.05). The study results that, among the 139 respondents, the majority rated audit planning (50,4%). Audit execution (54.0%), audit reporting (51.8%) and audit follow-up (48.9% rated as “adequate”) as functioning well, while 68.3% rated the continuous improvement of service. Quality as functioning well. Chi-Square test results reveal a significant relationship between all internal quality audit dimensions audit planning, execuation, reporting and follow-up and the continuous improvement of the service quality (p-value= 0,001<0.05 for each variable). It can be concluded that internal quality auditing has a significant relationship with the continuos improvement of service quality at Sembiring Deli Tua General Hospital. The hospital is advised to strengthen the competence of the audit team, refine audit instruments and ensure that follow-up on audit findings is carried out consistently and measurably to support a culture of quality and patient safety. | 1 |
| Item Type | Skripsi | |
| Keywords | Audit Mutu Internal ( Internal Quality Audit), Perbaikan Berkelanjutan (Continuous Improvement), Mutu Pelayanan (Service Quality), Rumah Sakit (Hospital) | 1 |
| Collection | Fakultas Kesmas, S1-Administrasi Rumah Sakit | |
| Publisher | INSTITUT KESEHATAN DELI HUSADA | |
| Submitted Date | 07-08-2026 | |
| Updated Date | 22-09-2026 | |
| URI | No URI | |
| File |
2225006_EKASAFRILA_SKRIPSI_S1.pdf
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