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The implementation of a Hospital Management Information System (SIMRS) is a crucial factor in enhancing the efficiency and effectiveness of healthcare service delivery. However, the utilization of SIMRS at RSU Madani has not yet reached an optimal le...
Fakultas Kesmas, D4-Manajemen Informasi Kesehatan, INSTITUT KESEHATAN DELI HUSADA
ABSTRACT Background: Patient loyalty is a strategic asset for hospitals, particularly in super-specific supporting units like the Radiotherapy Unit, which serves chronic patients requiring long-term therapy schedules. One non-medical factor strongly...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA DELI TUA
High nurse turnover rates are a serious challenge for many hospitals in Indonesia, including RSU Sembiring Deli Tua,negatively affecting service quality, increasing workload, and raising recruitment and training costs. This study analyzes factors aff...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA DELI TUA
Keselamatan pegawai merupakan salah satu aspek penting dalam penyelenggaraan pelayanan kesehatan di rumah sakit. Unit Central Sterile Supply Department (CSSD) memiliki risiko kerja yang tinggi karena berhubungan langsung dengan alat kesehatan yang te...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
Patient satisfaction is a crucial indicator for assessing the quality of healthcare services in hospitals. One factor influencing patient satisfaction is the competence of administrative staff, encompassing their knowledge, skills and attitude in pro...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
The development of information technology in healthcare has encouraged Social Guarantee Health Administration (in Indonesia BPJS) to provide the Mobile National Health Insurance (in Indonesia Mobile JKN) application to facilitate participants in acce...
Fakultas Kesmas, S1 Kesehatan Masyarakat, INSTITUT KESEHATAN DELI HUSADA
Administrative service is the patient's initial contact at the hospital, playing a crucial role in shaping the patient's initial experience and perception of the hospital's quality. However, at Sapta Medika Indrapura Hospital, complaints were sti...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
ABSTRAK Waktu tunggu pasien merupakan salah satu indikator mutu pelayanan rumah sakit yang berpengaruh terhadap kepuasan pasien. Sistem pelayanan proses registrasi yang kurang optimal dapat menyebabkan keterlambatan pelayanan sehingga meningkatkan w...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
The quality of healthcare services is a strategic issue receiving serious global attention. One mechanism to support service quality improvement in hospitals is the internal quality audit. An internal quality audit is a systematic evaluation process ...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
The tiered referral system is a healthcare delivery mechanism that regulates patient flow from lower-to higher-level health facilities in stages, based on medical necessity. However, in practice, the referral system at Hidayah Deli Tua General Hospit...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
Hospital service performance is a key indicator in assessing the success of healthcare service delivery. This study is aimed to determine the influence of administrative staff workload on service performance at Sembiring General Hospital, specificall...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
Information technology has accelerated digital transformation in healthcare, including the use of the Mobile National Health Insurance (NHI) application. However, the digital divide still prevents some Social Guaranteed Health Administration (in Indo...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTITUT KESEHATAN DELI HUSADA
ABSTRACT The advancement of information technology in healthcare services has encouraged the Social guarantee health administration to develop the Mobile National Health Insurance application to facilitate participants in accessing various healthc...
Fakultas Kesmas, S1-Administrasi Rumah Sakit, INSTUTU KESEHATAN DELI HUSADA DELI TUA
Burnout is a condition of physical, emotional, and mental exhaustion that negatively affects nursing performance and quality of care. This study aimed to analyze the factors associated with burnout among inpatient nurses at RSUD dr. Tengku Mansyur, T...
Fakultas Kesmas, S1 Kesehatan Masyarakat, INSTITUT KESEHATAN DELI HUSADA
Buku ini membahas konsep dan praktik manajemen pelayanan rumah sakit dalam menghadapi perkembangan sistem pelayanan kesehatan modern. Materi yang disajikan meliputi manajemen pelayanan kesehatan, pengertian, tugas dan fungsi rumah sakit, manajemen ke...
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