Informasi ringkas dokumen repository.
| Advisor(s) | No advisor | |
| Author(s) | Qaalfa Dibeehi | |
| Issued Date | 2013 | |
| Abstract | Achieving Patient (aka Customer) Experience Excellence menyajikan panduan praktis bagi organisasi pelayanan kesehatan yang ingin melakukan transformasi budaya menuju pelayanan yang berfokus pada pasien dan pengalaman pelanggan yang unggul. Buku ini menggambarkan perjalanan sebuah organisasi kesehatan bernama Community General yang berhasil berubah dari institusi dengan kinerja biasa menjadi organisasi yang diakui secara nasional karena kepuasan pasien dan kualitas layanannya. Melalui contoh-contoh aplikatif, kerangka kerja strategis, dan pembelajaran nyata, penulis menjelaskan bagaimana pemimpin layanan kesehatan dapat membangun budaya organisasi yang mampu memberikan pengalaman pasien yang luar biasa sekaligus meningkatkan kinerja operasional dan keterlibatan staf. Achieving Patient (aka Customer) Experience Excellence presents a practical roadmap for healthcare organizations seeking to transform their culture around patient-centered care and customer experience excellence. Written by recognized experts in patient experience management, the book follows the journey of a fictional healthcare organization, Community General, as it evolves from an underperforming institution into a nationally recognized leader in patient satisfaction and organizational performance. Through real-world lessons, strategic frameworks, and actionable guidance, the authors demonstrate how healthcare leaders can build a culture that consistently delivers exceptional patient experiences while improving operational outcomes and employee engagement. | en |
| Item Type | E-BOOK | |
| Keywords | Hospital Management, Patient Experience, Healthcare Quality Improvement | en |
| Collection | Uncategorized | |
| Publisher | CRC Press | |
| Submitted Date | 19-06-2026 | |
| Updated Date | 19-06-2026 | |
| URI | https://drive.google.com/file/d/1ad8zxLnI2RphteDAr4Ouc47cmo-Mqsv3/view?usp=sharing | |
| File | Not Available |