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| Advisor(s) | WAHAB, BACHTIYAR | |
| Author(s) | DAYANI, IRMA | |
| Issued Date | 2026 | |
| Abstract | Service waiting time is a key indicator of hospital service quality that influences patient satisfaction. Longer waiting times for patients increase the likelihood of dissatisfaction with the services provided. An initial survey at Pertamina Rantau Hospital revealed that some outpatients expressed complaints regarding the length of their waiting time. This study aims to examine the relationship between waiting time and outpatient satisfaction at Pertamina Rantau Hospital in 2026. This study employs a quantitative method with a cross-sectional approach. The study population consists of 100 outpatients aged 15–60 years, with a sample size of 80 respondents determined using the Slovin formula and simple random sampling. Data on waiting time and patient satisfaction were collected via questionnaires. Data analysis was conducted using univariate and bivariate methods, specifically the chi-square test. The results indicate that 63 respondents (79%) experienced waiting times that met the established standard (<60 minutes), while 17 respondents (21%) experienced waiting times that did not meet the standard (>60 minutes). Regarding patient satisfaction, 66 respondents (82.5%) reported being satisfied, while 14 respondents (17.5%) reported being dissatisfied. The bivariate analysis using the chi-square test yielded a p-value of 0.030 (p < 0.05), confirming a significant relationship between waiting time and outpatient satisfaction at Pertamina Rantau Hospital in 2026. The study concludes that the closer the service waiting time aligns with established standards, the higher the level of patient satisfaction. Therefore, Pertamina Rantau Hospital is encouraged to maintain and improve its service quality—particularly in the management of outpatient waiting times—through periodic evaluations of its service system. | 1 |
| Item Type | Skripsi | |
| Keywords | Waktu Tunggu(Waiting Time), Kepuasan Pasien(Patient Satisfaction), Mutu Pelayanan (Quality of Care) | 1 |
| Collection | Fakultas Kesehatan Masyarakat, D4-Manajemen Informasi Kesehatan | |
| Publisher | INSTITUT KESEHATAN DELI HUSADA | |
| Submitted Date | 20-10-2026 | |
| Updated Date | 20-10-2026 | |
| URI | No URI | |
| File |
25199042_IRMADAYANI_SKRIPSI_D4.pdf
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