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| Advisor(s) | Tarigan, Palas | |
| Author(s) | FITRI, NURHALIZAH SARY | |
| Issued Date | 2026 | |
| Abstract | Patient satisfaction is one of the indicators used to assess the quality of health services, including pharmaceutical services. Good pharmaceutical services need to consider service quality in order to meet patients' expectations. The purpose of this study was to analyze the level of patient satisfaction with pharmaceutical services at Biru-Biru Public Health Center, Deli Serdang Regency, in 2026 based on five dimensions of service quality, namely reliability, responsiveness, assurance, empathy, and tangibles. This study used a descriptive survey method with prospective data collection. The sampling technique used was accidental sampling with a total of 252 respondents. Data were collected using a questionnaire consisting of 25 questions and analyzed univariately based on a Likert scale. The results showed that the level of patient satisfaction in the reliability dimension was 83.38%, categorized as very satisfied; in the responsiveness dimension was 85.20%, categorized as very satisfied; in the assurance dimension was 83.20%, categorized as very satisfied; in the empathy dimension was 86.74%, categorized as very satisfied; and in the tangibles dimension was 85.01%, categorized as very satisfied. Therefore, the overall average percentage of patient satisfaction with pharmaceutical services at Biru-Biru Public Health Center, Deli Serdang Regency, was 84.71%, categorized as very satisfied, so that the pharmacy department is expected to maintain the already excellent quality of pharmaceutical services. Keywords : Patient Satisfaction, Pharmaceutical Services, Biru-Biru Public Health Center. | 1 |
| Item Type | Skripsi | |
| Keywords | Tingkat Kepuasan(Patient Satisfaction), Pelayanan Kefarmasian(Pharmaceutical Services), Puskesmas Biru-Biru(Biru-Biru Public Health Center). | 1 |
| Collection | Fakultas Farmasi, S1-Farmasi | |
| Publisher | INSTITUT KESEHATAN DELI HUSADA | |
| Submitted Date | 01-10-2026 | |
| Updated Date | 06-10-2026 | |
| URI | No URI | |
| File |
2218137_NURHALIZAHSARYFITRI_SKRIPSI_S1.pdf
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