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| Advisor(s) | No advisor | |
| Author(s) | HANIFAH, UMI | |
| Issued Date | 2026 | |
| Abstract | Patient satisfaction is an important indicator in assessing the quality of healthcare services, particularly in primary healthcare facilities. One of the factors influencing patient satisfaction is the management of facilities and infrastructure, which includes building conditions, medical equipment, and accessibility. This study aimed to analyze the relationship between the management of facilities and infrastructure and patient satisfaction at Klinik Utama Bersama Pasir Pengaraian, Rokan Hulu Regency, in 2025. This study employed a quantitative method with a cross-sectional research design. A total of 67 respondents were selected using the accidental sampling technique. Data were collected using a structured questionnaire based on the research indicators. Data analysis was conducted through univariate analysis to describe the characteristics of each variable and bivariate analysis using the Chi-Square test with a 95% confidence level (α = 0.05). The results showed that most respondents rated the building conditions (67.2%), medical equipment (79.1%), and accessibility (59.7%) as good. The overall level of patient satisfaction was 73.1%. Bivariate analysis revealed significant relationships between building conditions and patient satisfaction (p = 0.000), medical equipment and patient satisfaction (p = 0.000), and accessibility and patient satisfaction (p = 0.004). These findings indicate that better management of facilities and infrastructure is associated with higher levels of patient satisfaction. In conclusion, the management of facilities and infrastructure has a significant relationship with patient satisfaction at Klinik Utama Bersama Pasir Pengaraian, Rokan Hulu Regency. The clinic management is recommended to improve building conditions, ensure the availability and functionality of medical equipment, and enhance accessibility through better parking facilities and service layout to achieve sustainable, effective, and patient-oriented healthcare service quality. Keywords: Facilities And Infrastructure, Patient Satisfaction, Healthcare Services, Clinic. | 1 |
| Item Type | tesis | |
| Keywords | Facilities And Infrastructure, | 1 |
| Collection | Fakultas Kesmas, S2-Ilmu Kesehatan Masyarakat | |
| Publisher | Institut kesehatan delihusada | |
| Submitted Date | 19-09-2026 | |
| Updated Date | 22-09-2026 | |
| URI | No URI | |
| File |
2415067_Umi_Hanifah_tesis.pdf
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