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| Advisor(s) | Ariani, Peny | |
| Author(s) | AZIZAH, NUR | |
| Issued Date | 2026 | |
| Abstract | Patient satisfaction is one of the main indicators of hospital service quality that is influenced by various factors, including waiting room design, waiting duration, and patient density during service. Comfortable waiting room conditions, efficient waiting times, and controlled patient density levels are expected to improve patient experience and satisfaction with healthcare services. This study aims to analyze the relationship between waiting room design, waiting duration, and patient density on patient satisfaction at the Internal Medicine Clinic of Madani General Hospital, Medan. The study used a quantitative method with a cross-sectional design. The study population was all 900 Internal Medicine Clinic patients, with a sample of 90 respondents selected using a purposive sampling technique based on the Slovin formula. Data collection was carried out using a Likert scale questionnaire and analyzed through univariate tests, bivariate using Chi-Square, and multivariate using multiple logistic regression. The results showed that the majority of respondents rated the room design in the good category (61.1%), efficient waiting duration (57.8%), and crowded service conditions (55.6%). The level of patient satisfaction showed a balanced result between satisfied and dissatisfied at 50.0% each. The bivariate test results showed a significant relationship between room design and patient satisfaction (p=0.005) and waiting duration and patient satisfaction (p=0.000), while patient density did not have a significant relationship (p=0.203). The logistic regression results showed that waiting duration was the most dominant variable that had a relationship with patient satisfaction with a value of Exp(B)=25.888. It was concluded that the efficiency of waiting duration had a significant relationship with increasing patient satisfaction at RSU Madani Medan. | 1 |
| Item Type | Tesis | |
| Keywords | desain ruang tunggu(waiting room design), durasi tunggu(waiting duration), kepadatan pasien( patient density), kepuasan pasien( patient satisfaction) | 1 |
| Collection | S2-Ilmu Kesehatan Masyarakat | |
| Publisher | Institut Kesehatan Deli Husada | |
| Submitted Date | 31-08-2026 | |
| Updated Date | 01-09-2026 | |
| URI | No URI | |
| File |
2415091_NurAzizah_Tesis.pdf
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