Informasi ringkas dokumen repository.
| Advisor(s) | Insani, Septa Dwi | |
| Author(s) | LUMBANTORUAN, THERESIA IRMAWATI | |
| Issued Date | 2026 | |
| Abstract | This study aimed to determine the effect of the use of the Mobile National Health Insurance application (in Indonesia Mobile JKN) on the satisfaction of participants of the Health Social Security Administering Agency (in Indonesia Badan Penyelenggara Jaminan Sosial Kesehatan) at Haji General Hospital Medan in 2026. This study used a quantitative method with an observational analytical design using a cross-sectional approach. The population consisted of participants of the Health Social Security Administering Agency who used the Mobile National Health Insurance application at Haji General Hospital Medan. The sample consisted of 83 respondents selected using purposive sampling. Data were collected using a questionnaire, and data were analyzed using univariate and bivariate analyses with the Chi-Square test. The results showed that, of the 83 respondents, 33 respondents (39.8%) had good use of the Mobile National Health Insurance application, while 50 respondents (60.2%) had poor use. In terms of patient satisfaction, 27 respondents (32.5%) were satisfied, while 56 respondents (67.5%) were less satisfied. The results of the bivariate analysis using the Chi-Square test showed a p-value of 0.001 (p < 0.05), indicating that the alternative hypothesis (Ha) was accepted and the null hypothesis (Ho) was rejected. This finding indicates that the use of the Mobile National Health Insurance application had a significant effect on the satisfaction of participants of the Health Social Security Administering Agency at Haji General Hospital Medan in 2026. Therefore, better use of the Mobile National Health Insurance application is associated with a higher likelihood of patient satisfaction in receiving healthcare services. The hospital is expected to improve socialization, education, and assistance for participants in using the Mobile National Health Insurance application so that its utilization can be optimized and contribute to improving patient satisfaction. | 1 |
| Item Type | Skripsi | |
| Keywords | Kepuasan Pasien (Patient Satisfaction), BPJS Kesehatan (Health Social Security Administering Agency) | 1 |
| Collection | Fakultas Kesmas, S1-Administrasi Rumah Sakit | |
| Publisher | INSTITUT KESEHATAN DELI HUSADA | |
| Submitted Date | 31-08-2026 | |
| Updated Date | 22-09-2026 | |
| URI | No URI | |
| File |
2225024_THERESIAIRMAWATILUMBANTORUAN_SKRIPSI..pdf
Login untuk Preview
|
|